Welcome to Casaro support. Find quick answers below, or reach us directly at [email protected]. We usually reply within 24 to 48 hours.

Frequently Asked Questions

Getting Started

How do I create my first design?

Tap the wand button, add a photo of your room, crop it the way you like, pick your room type and a style, then tap Reimagine. Your design is ready in about 30 seconds and is saved automatically to your Portfolio.

What kind of photos work best?

Stand in a corner and capture as much of the room as you can, with good natural light if possible. Avoid extreme close ups and very dark photos. You can crop and adjust your photo right after picking it.

Does Casaro change my room's layout?

No. Casaro keeps your walls, windows, doors and camera angle exactly where they are, and redesigns the furniture, colors, lighting and decor.

Credits

What are credits?

Credits are Casaro's in app currency. Each generation costs credits: a standard redesign costs 20, a Studio Pro redesign costs 40, a 3D view costs 40 and an edit costs 20. Regenerating a 3D view costs the same as creating one.

What is the difference between subscription credits and purchased credits?

Subscription credits are included with your plan and refresh to your plan's allowance at every renewal. Unused subscription credits do not carry over. Purchased credit packs never expire and stay in your wallet until you spend them. Casaro always spends subscription credits first.

A generation failed. Did I lose my credits?

No. If a generation fails or is cancelled, the credits for that task are automatically returned to your wallet.

I deleted the app. Where are my credits?

Credit balances are stored on your device, so deleting the app can result in losing unspent credits. Your active subscription itself is tied to your Apple ID and stays valid.

Subscriptions and Purchases

How do I cancel my subscription?